Faq

If you notice an issue with your order, please report it to info@premiummeals.ca within 24 hours. We will not be able to address any issues that are reported after that time frame. 

Please provide photos and as much detail as possible when reporting any issues.

Yes, there are no restrictions for selecting future delivery dates for any items on our site. 

We do not have a bulk ordering discount, we have many affiliates that promote our products by posting on their social media. Find discount codes by hash-tagging #WEAREPREMIUMMEALS on social media such as Instagram and Facebook.  

Unfortunately, after the order is placed, there is no modifying the order or the payment options. Please make sure to use your code on your next order with us. 

Due to having an a la carte ordering system, we do not provide samples. You are able to order what you want, and the quantity you prefer. There is no minium purchase required.  Ordering one meal from us is just fine:) 

Premium Meals once delivered to you will stay fresh for up to 4 days if kept in the fridge.  Meals that are frozen can last up to 2-3 weeks.

Yes. However, we do not freeze any of our meals internally and every meal leaves our kitchen freshly cooked. When freezing the meal, it extends the shelf life for 2-3 weeks.

We make every effort and use best practices to avoid cross contamination, but we cannot guarantee that there won’t be any cross contamination with your meals. 

Food allergy reactions can range from mild to severe. We urge you to use caution when ordering Premium Meals, as some of our Signature Meals do contain common allergens such as peanuts, nuts, dairy, and wheat. If you suffer from food allergies, we encourage you to contact us ahead of time as we are happy to address any questions or concerns you may have and inform you which meals are allergen free.  Or simply add in a comment about your allergies or food sensitivities in the "Instructions" Box that you will see on your Cart/Checkout page.

The Gluten Free options at the moment are limited. Make sure to reach out to us to find out which options are Gluten Free. 

We currently do not offer any bundle options or subscriptions. The current ordering process is based off of an a la carte system which allows customers to select exactly which options and amounts are desired and order accordingly. We will be adding MEAL PACK options in 12, 16, 20, and 28 meal options per week. Make sure that you are subscribed to our newsletter, to be informed as soon as we launch our MEAL PACK options!

We do offer meal planning.  Simply email us at info@premiummeals.ca with your diet & nutrition goals.  And we will customize a meal plan just for you! 

We are always taking applications for affiliates. If you are interested in becoming an Premium Meals affiliate/brand ambassadors, please submit an application to info@premiummeals.ca  We kindly ask that only one application is submitted per applicant to not slow down the process. We will contact you and inform you on the status of your application.

Yes, our kitchen is open Tuesdays from 3 PM - 9 PM & Thursdays from 3 PM - 9 PM.  Our address is Premium Meals, 1056 East 54th Avenue Vancouver, BC V5X 1L7

You will receive an “Order Completion” e-mail, text, or phone call the morning of the day your meals are ready to be picked up at our kitchen. 

We currently deliver on Wednesdays and Sundays.  Listed below you will find our complete delivery schedule.

Wednesday Deliveries - Orders placed anytime between Wednesday through to Monday 11:59pm PST.

Wednesday Deliveries will be delivered between the hours of 12 pm to 6 pm PST.  We strongly advise you to make sure that you are either home during the above delivery hours, or have your meals delivered to your place of work etc. 

Please Note: Orders placed on our website during a Wednesday, will be delivered on the following Sunday.

Sunday Deliveries - Orders placed anytime between Sunday through to Thursday 11:59pm PST

Sunday Deliveries will be delivered between the hours of 12 pm to 6 pm PST.  We strongly advise you to make sure that you are either home during the above delivery hours, or have your meals delivered to your place of work etc.

Please Note: Orders placed on our website during a Sunday, will be delivered on the following Wednesday. 

Please Note:

If in the event you are not home, or at work etc, to receive your order for some unforeseen reason during your selected delivery date. Please give us 24 hours notice so we can rescheudle your delivery. If you do not give us any notice.  Your meals will be left at your door or office etc.