Faq

If you notice an issue with your order, please report it to info@premiummeals.ca within 24 hours. We will not be able to address any issues that are reported after that time frame. 

Please provide photos and as much detail as possible when reporting any issues.

Yes, there are no restrictions for selecting future delivery dates for any items on our site. 

Premium Meals now offers bulk packs. It's simple the more your order, the more you save. We reward you with savings for ordering in bulk. Our meals already last up to 4 days fresh in the fridge. However if you toss our meals into the freezer. You extend the freshness for an addition 2-3 weeks. This enables you to order in bulk and store your meals in the freezer. Quick tip, we suggest heating frozen meals in a stove top pan for delicious results :)

Here’s how it works:

☑️ORDER 12 MEALS / RECEIVE 10% DISCOUNT - USE PROMO CODE BULK12

☑️ORDER 16 MEALS / RECEIVE 15% DISCOUNT - USE PROMO CODE BULK16

☑️ORDER 20 MEALS / RECEIVE 20% DISCOUNT - USE PROMO CODE BULK20

☑️ORDER 28 MEALS / RECEIVE 25% DISCOUNT - USE PROMO CODE BULK28

Unfortunately, after the order is placed, there is no modifying the order or the payment options. Please make sure to use your code on your next order with us. 

Due to having an a la carte ordering system, we do not provide samples. You are able to order what you want, and the quantity you prefer. There is no minium purchase required.  Ordering one meal from us is just fine:) 

Premium Meals once delivered to you will stay fresh for up to 4 days if kept in the fridge.  Meals that are frozen can last up to 2-3 weeks.

Yes. However, we do not freeze any of our meals internally and every meal leaves our kitchen freshly cooked. When freezing the meal, it extends the shelf life for 2-3 weeks.

The Gluten Free options at the moment are limited. Make sure to reach out to us to find out which options are Gluten Free. 

We make every effort and use best practices to avoid cross contamination, but we cannot guarantee that there won’t be any cross contamination with your meals. 

Food allergy reactions can range from mild to severe. We urge you to use caution when ordering Premium Meals, as some of our Signature Meals do contain common allergens such as peanuts, nuts, dairy, and wheat. If you suffer from food allergies, we encourage you to contact us ahead of time as we are happy to address any questions or concerns you may have and inform you which meals are allergen free.  Or simply add in a comment about your allergies or food sensitivities in the "Instructions" Box that you will see on your Cart/Checkout page.

We currently do not offer any bundle options or subscriptions. The current ordering process is based off of an a la carte system which allows customers to select exactly which options and amounts are desired and order accordingly. We will be adding MEAL PACK options in 12, 16, 20, and 28 meal options per week. Make sure that you are subscribed to our newsletter, to be informed as soon as we launch our MEAL PACK options!

We do offer meal planning.  Simply email us at info@premiummeals.ca with your diet & nutrition goals.  And we will customize a meal plan just for you! 

We are always taking applications for affiliates. If you are interested in becoming an Premium Meals affiliate/brand ambassadors, please submit an application to info@premiummeals.ca  We kindly ask that only one application is submitted per applicant to not slow down the process. We will contact you and inform you on the status of your application.

UPDATED JANUARY, 31ST, 2021:  OUR PICKUP OPTION ON THE SITE IS TEMPORARILY CLOSED. IT WILL RESUME SHORTLY. 

Our pickup days are Mondays, Tuesdays, Wednesdays, Thursdays, and Fridays from 12:30 pm to 5 pm.  Our address is Premium Meals, located inside the International Village Mall (Food Court) 2nd Floor, 88 W Pender Street, Vancouver, BC V6B 6N9.

Monday Pickups - Orders placed anytime between Monday through to Saturday 2:00 pm PST

Tuesday Pickup - Orders placed anytime between Tuesday through to Sunday 2:00 pm PST.

Wednesday Pickup - Orders placed anytime between Wednesday through to Monday 11:59 pm PST.

Thursday Pickup - Orders placed anytime between Thursday through to Tuesday 2:00 pm PST.

Friday Pickup - Orders placed anytime between Friday through to Wednesday 2:00 pm PST.

** Please note that even though our cut off times are stated above.  These pickup slots sometimes become full before the above mentioned order cut off times.  So its always best to place your orders well in advance of the cut off times to ensure that you get the pickup availability you are looking for.

You will receive an “Order Completion” e-mail, text, or phone call the morning of the day your meals are ready to be picked up at our kitchen. 

We currently deliver twice a week on Sunday’s and Wednesday’s.  Listed below you will find our complete delivery schedule and order cut-off times.

Sunday Deliveries - Orders placed anytime between Sunday through to Wednesday 5:00 pm PST.

Sunday Deliveries will be delivered between the hours of 3 pm to 8 pm PST.  We strongly advise you to make sure that you are either home during the above delivery hours, or have your meals delivered to your place of work etc.

Wednesday Deliveries - Orders placed anytime between Wednesday through to Sunday 5:00 pm PST.

Wednesday Deliveries will be delivered between the hours of 3 pm to 8 pm PST.  We strongly advise you to make sure that you are either home during the above delivery hours, or have your meals delivered to your place of work etc.

Please note:

If in the event you are not home, or at work etc, to receive your order for some unforeseen reason during your selected delivery date. Please give us 24 hours notice so we can reschedule your delivery. If you do not give us any notice.  Your meals will be left at your door or office etc.  

Please note:

That even though our cut off times are stated above.  These delivery slots sometimes become full before the above mentioned order cut off times.  So its always best to place your orders well in advance of the cut off times to ensure that you get the delivery availability that you are looking for.

Please note:

That if in the event there is a snow day and our courier drivers are unable to make deliveries.  Your meals will be held at our facility and be available for pickup if you choose to come pick up your meals.  If you still want your meals delivered.  They will be delivered the next day once the roads have been deemed safe for travel.

There is a $9.99 delivery fee for orders under $129.00.  Delivery is free for orders over $129.00.

We currently deliver to the following zones,

Delivery Zones:

West Vancouver

North Vancouver

Downtown Vancouver

Vancouver

Burnaby

New Westminster 

Richmond

Surrey

Langley 

Delta

Abbotsford

Chilliwack

Coquitlam

Port Coquitlam

Maple Ridge

Port Moody